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Privacy Policy

Last updated: April 6, 2026

Your privacy is important to us. This Privacy Policy explains how Kaosly ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform, including our website, mobile applications, and all related services (collectively, the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: When you create an account, we collect your username, display name, email address, password (hashed), date of birth, and profile information (avatar, bio, location).
  • User Content: We collect content you create, upload, or share on the Service, including posts, stories, reels, comments, messages, live streams, and branching stories.
  • Communications: We collect information from communications you send to us, such as support requests, feedback, and reports.
  • Payment Information: When you purchase Flicker Coins or premium content, we collect payment details as processed by our third-party payment processors. We do not directly store your full payment card information.
  • User Preferences: We collect your settings, notification preferences, content visibility preferences, and theme choices.

1.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with the Service, including pages viewed, features used, actions taken (likes, comments, shares), time spent, and referring URLs.
  • Device Information: We collect information about the device you use to access the Service, including device type, operating system, browser type, screen resolution, and unique device identifiers.
  • Log Data: Our servers automatically record information when you access the Service, including your IP address, access times, browser type, and the pages you visit.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information. See our Cookie Policy for more details.
  • Location Data: We may collect approximate location data based on your IP address. We do not collect precise GPS location without your explicit consent.

1.3 Information from Third Parties

  • Social Login: If you sign in using a third-party service (e.g., Google), we receive profile information from that service as authorized by you.
  • Other Users: Other users may provide information about you when they tag you in content, mention you, or send you messages.

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the Service.
  • Create and manage your account.
  • Process transactions and manage virtual currency.
  • Personalize your experience and deliver content recommendations through our feed algorithm.
  • Send you notifications, updates, and promotional communications (with your consent).
  • Monitor and analyze usage trends and preferences.
  • Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
  • Enforce our Terms of Service and Community Guidelines.
  • Moderate content using automated systems (including AI-based tools) and human review.
  • Enable social features such as following, messaging, and content sharing.
  • Provide customer support and respond to your requests.
  • Comply with legal obligations.

3. How We Share Your Information

We may share your information in the following circumstances:

  • With Other Users: Your profile information, posts, stories, and other public content are visible to other users. Direct messages are visible only to participants.
  • Service Providers: We share information with third-party service providers who perform services on our behalf, including hosting, analytics, payment processing, content delivery, moderation, and customer support.
  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
  • Safety and Security: We may share information when we believe it is necessary to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights and property.
  • Business Transfers: If Kaosly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
  • Advertising Partners: We may share aggregated, de-identified data with advertising partners. We do not sell your personal data to advertisers.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or for legitimate business purposes.

  • Posts and Content: Retained until you delete them or your account is deleted.
  • Stories: Ephemeral stories are automatically deleted after 24 hours unless archived.
  • Messages: Retained until the conversation is deleted by all participants.
  • Account Data: Deleted within 90 days of account deletion request.
  • Log Data: Retained for up to 12 months for security and analytics purposes.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your personal data (subject to certain exceptions).
  • Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  • Restriction: Request restriction of processing of your personal data.
  • Objection: Object to processing of your personal data for certain purposes.
  • Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at contact@kaosly.com or use the account settings in the Service.

6. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 13, please contact us at contact@kaosly.com.

For users between the ages of 13 and 18, we provide additional protections including limited data collection, restricted advertising targeting, and default privacy settings set to the most restrictive options.

7. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security assessments and penetration testing.
  • Access controls and authentication mechanisms.
  • Secure password hashing (bcrypt/scrypt).
  • Rate limiting and abuse detection systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Third-Party Links and Services

The Service may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with.

10. AI and Automated Decision-Making

We use automated systems, including artificial intelligence and machine learning, to:

  • Moderate content for policy violations (hate speech, nudity, spam, etc.).
  • Generate personalized content recommendations in your feed.
  • Detect and prevent fraud and abuse.
  • Triage reports and copyright claims.

You have the right to request human review of decisions made solely through automated processing that significantly affect you. You can exercise this right by contacting us.

11. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. We currently do not respond to DNT signals, as there is no uniform standard for interpreting them. However, you can manage your cookie preferences as described in our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or in-app notification for significant changes. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: