Content Appeals Policy
Last updated: April 8, 2026
Kaosly is committed to fair and transparent content moderation. If you believe your content was incorrectly removed, your account was wrongfully suspended, or a moderation action was taken in error, you have the right to appeal.
1. What Can Be Appealed
You may submit an appeal for the following actions:
- Content Removal: Posts, comments, reels, or audio tracks that were removed for violating our Community Guidelines.
- Account Suspension: Temporary or permanent suspension of your account.
- Feature Restriction: Restrictions placed on specific account features (e.g., posting, messaging, going live).
- Content Labeling: Labels applied to your content (e.g., “sensitive content” warnings).
- Reach Reduction: Reduced distribution of your content in feeds and recommendations.
2. How to Submit an Appeal
2.1 In-App Appeals
When content is removed or an action is taken on your account, you will receive a notification with an “Appeal” option. Tap this button to begin the process directly within the app.
2.2 Email Appeals
If you are unable to access the in-app appeals process (e.g., due to account suspension), you may submit an appeal via email to support@kaosly.com with the following information:
- Your Kaosly username and registered email address
- A description of the action you are appealing
- The reason you believe the action was taken in error
- Any supporting evidence (screenshots, context, etc.)
3. Appeal Review Process
- Receipt Confirmation: You will receive an acknowledgment within 24 hours of submitting your appeal.
- Review: A member of our Trust & Safety team — different from the original reviewer — will reassess the decision.
- Decision: You will be notified of the outcome within 5 business days.
3.1 Possible Outcomes
- Appeal Upheld: The original decision is reversed. Your content will be restored and/or your account restrictions will be lifted.
- Appeal Partially Upheld: The original decision is modified (e.g., content may remain removed but account restrictions are lifted).
- Appeal Denied: The original decision stands. You will receive an explanation of why your appeal was not successful.
4. Escalation
If you are not satisfied with the outcome of your appeal, you may request a final escalation review within 30 days of the appeal decision. Escalation reviews are conducted by a senior member of the Trust & Safety team and are final.
To request escalation, reply to your appeal decision email with the subject line “Escalation Request” and include additional context or evidence supporting your case.
5. Limitations
- Each piece of content may be appealed once. Escalation constitutes a second and final review.
- Appeals must be submitted within 30 days of the original moderation action.
- Content involving illegal activity, CSAM, or imminent safety threats is not eligible for appeal.
- Submitting frivolous or abusive appeals may result in loss of appeal privileges.
6. Transparency
We publish aggregate data about appeals and their outcomes in our semi-annualTransparency Report. This includes the total number of appeals received, the percentage upheld, and average response times.
7. Third-Party Dispute Resolution
Where required by applicable law (e.g., EU Digital Services Act), Kaosly provides access to certified out-of-court dispute settlement bodies. Information about available dispute resolution options will be included in appeal decision notifications for eligible users.